The objective of this survey were to analyze the patients´ characteristics and degree of satisfaction to their dental visit.
Data for this survey were gathered by self-developed questionnaire from 500 randomly selected samples consisting of all patients who had treated their teeth at the department of prosthodontics in Kyungpook National University Hospital. The, questionnaire was consisted with 49 items and all the items were categorized with 6 factors. The 30 items were constructed using a five-likert response format and were pretested (Cronbach´s alpha=0.7705). Among the final mailed sample of 353, 199 was returned (5637%). Collected samples were analyzed using the ´SAS package, and t-test, one-way ANOVA, multiple regression analysis were performed.
The preference characteristics of sample were women (562%), aged more than forty (62.3%) and high level of education. They used public transformation (64.9%) to visit KNU and the time from home to KNU was 30-60 minutes (43.5%). The most favorable reasons to visit KNU were confidence (34.6%), distinction (15.5%) and recommendation from acquaintance (14.2%) in descending order. The satisfaction ratio distributed from 27.79 (minimum) to 95.83 (maximum) and the average ratio was 53.69 They were satisfied with the general satisfaction factor (64.90) and Kindliness factor (6639), but dissatisfaction factor were time (47.89) and monetary factor (47.75). The majority factors which explained general satisfaction were kindliness and distinction of private dental clinic and the specific factors accounted for 26.6% of the variation in general satisfaction as a result from multiple regression analysis.
|